Artificial intelligence is disrupting many different areas of business. The technology’s potential is particularly apparent in customer service, talent, and application modernization. According to IBM’s Institute of Business Value (IBV), AI can contain contact center cases, enhancing customer experience by 70%. Additionally, AI can increase productivity in HR by 40% and in application modernization by 30%.

The Cost of a Data Breach 2023 global survey found that extensively using artificial intelligence (AI) and automation benefited organizations by saving nearly USD 1.8 million in data breach costs and accelerated data breach identification and containment by over 100 days, on average.

Rapid advancement of emerging technologies—combined with the increasing demands from customers and ongoing disruptive market forces—are driving organizations to prioritize digital transformation more than ever.